Privacy Policy

Privacy Policy

Effective Date: August 4, 2025

Website: [https://mantraitsolutions.in]

At Mantra IT Solutions, your privacy matters. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our digital services, or communicate with our team. By accessing or interacting with [https://mantraitsolutions.in], you agree to the terms described below.

1. Information We Collect

To provide a personalised and secure experience, we collect various types of data through our website and interactions.

We may collect the following information:

a, Personally Identifiable Information (PII)

• Full name
• Email address
• Mobile number
• Company name
• Designation or job role
• Billing or shipping address (where applicable)

b, Technical and Analytical Data

• IP address
• Device type, browser version, and OS
• Pages visited and time spent on site
• Geographic location (city/country level)
• Website navigation behaviour and click paths

c, Communication and Inquiry Data

• Service or project inquiries
• Contact forms or quotation requests
• Feedback and surveys
• Support tickets and emails

2. Purpose of Data Collection

We collect your information strictly for legitimate business, marketing, and operational purposes. This includes:

• Responding to your questions, quote requests, or feedback
• Delivering and maintaining IT services, products, and digital campaigns
• Managing client relationships, support interactions, and internal records
• Enhancing your browsing experience and website functionality
• Sending newsletters, product updates, or promotional offers (with your consent)
• Fulfilling contractual obligations and regulatory compliance
• Detecting fraud, abuse, or security threats on our platform

3. Use of Cookies and Similar Technologies

We use cookies and tracking technologies to analyze user behavior and improve website performance.

Types of Cookies:

• Essential Cookies: Enable core features like form submission and navigation
• Analytics Cookies: Track website usage metrics and session data
• Preference Cookies: Remember your settings and preferences.
• Marketing Cookies: Support targeted advertising and remarketing (where applicable)

4. Third-Party Disclosure

We value transparency. Mantra IT Solutions does not sell, trade, or rent your personal information to external entities. However, we may share your data under the following conditions:

• With trusted third-party vendors (e.g., hosting services, email platforms, CRM providers) under strict data protection contracts
• In response to legitimate legal requests made by public authorities or where mandated by law.
• In connection with a merger, acquisition, or asset sale, subject to confidentiality agreements
• To enforce our legal rights, protect user safety, or investigate suspected fraud

All external parties are bound by confidentiality and data security obligations.

5. Data Protection & Security

We implement industry-grade security protocols to safeguard your data against unauthorised access, misuse, alteration, or destruction.

Our security measures include:

• SSL (Secure Sockets Layer) encryption
• Firewall and server monitoring tools
• Encrypted data storage and secure backups
• Access control with role-based permissions
• Regular vulnerability scans and patch updates

Although we strive for full protection, no online platform can guarantee absolute security. We recommend using strong passwords and secure networks when sharing sensitive data.

6. Your Rights and Choices

Depending on your jurisdiction (e.g., India's DPDP Bill or EU GDPR), you may have the right to:

• Access and review your data
• Correct inaccurate or outdated information
• Request deletion or anonymisation of your data
• Restrict or object to specific data processing activities
• Withdraw your consent at any time
• Receive a copy of your data in portable format (where applicable)

To make a request, email us at info@mantraitsolutions.in We will verify your identity and respond within 30 business days, by applicable law.

7. Data Retention Policy

We retain your data only as long as it is necessary for:

• Providing services
• Fulfilling legal and tax obligations
• Resolving disputes
• Maintaining records for internal analysis

When the data is no longer required, it is securely deleted or anonymised from our systems.

8. Children's Privacy

Our website and services are not intended for users under the age of 18. We do not knowingly collect data from children. If we discover any such data has been submitted, we will promptly delete it and take necessary precautions

9. International Data Transfers

If you reside outside India, your information may be transferred to servers located in India or other operational regions. By using our services, you consent to this cross-border data transfer following this Privacy Policy. We ensure appropriate safeguards, such as contractual clauses and secure infrastructure, are in place for all international data handling.

10. Policy Updates and Revisions

We may revise this Privacy Policy periodically to reflect changes in legal requirements, technology, or business operations. This page will be updated with a new "Effective Date.

How will you know:

• We'll post a notification on the homepage or relevant service page
• You may receive an email update (if opted in)
• Continued use after updates implies acceptance of the revised policy

For the most recent details on how we handle data, we recommend that visitors check this page frequently.

11. Contact Information

If you have questions, concerns, or wish to exercise your privacy rights, please contact us using the details below:

• info@mantraitsolutions.in
• +91 82899 59403

Mantra IT Solutions,
Vismaya Building., Infopark TBC
Kochi, Kerala

12. Compliance and Governing Law

This policy aligns with:

• The Indian IT Act, 2000 (Amendments 2008)
• India's upcoming Digital Personal Data Protection (DPDP) Act
• Global standards, including the General Data Protection Regulation (GDPR) (where applicable)

By using our website, you consent to the data practices outlined in this Privacy Policy. All disputes shall be governed under the laws of India, with jurisdiction in \[Insert Jurisdiction Location].

Need Help?

For additional information or data handling inquiries, reach out to Mantra IT Solutions, your trusted partner in secure, transparent, and innovative digital solutions.