Terms and Conditions

Terms and Conditions

Effective Date: August 4, 2025

Website: [https://mantraitsolutions.in]

At Mantra IT Solutions, we are committed to safeguarding the privacy and personal data of our users, clients, and visitors. This Privacy Policy explains how we collect, store, use, and protect your information when you access our website, engage with our digital services, or communicate with our team.

1. Information We Collect

We gather specific types of information to deliver our services more efficiently and to improve your overall experience with our website and offerings, including:

a. Personally Identifiable Information (PII)

• Full name
• Email address
• Mobile number
• Company name
• Designation or job role
• Billing or shipping address (where applicable)

b. Technical and Usage Data

• IP address
• Browser type and device information
• Pages visited, time spent, and site navigation paths
• Referring to website URLs
• Session data and interaction logs

c. Inquiry and Communication Data

• Project requirements
• Service inquiries
• Support requests
• Feedback and survey responses

2. How We Use Your Information

Your data is used for legitimate business purposes, including:

• To respond to inquiries, service requests, or quotations
• To deliver and manage services, contracts, or support
• To improve the performance and functionality of our website
• To personalise your user experience
• To communicate service updates, marketing messages, or newsletters (with your consent)
• To comply with legal or regulatory obligations
• To detect and prevent security breaches or fraudulent activities

We ensure that your information is used only in ways that are compatible with this Privacy Policy.

3. Use of Cookies and Tracking Technologies

Our website uses cookies and other tracking tools to improve functionality and analyse user behaviour.

Types of Cookies We Use:

• Essential Cookies: For core site functionality
• Performance Cookies: To monitor usage metrics and improve content delivery
• Functional Cookies: For enhanced usability and user preferences
• Marketing/Advertising Cookies: For remarketing campaigns or personalised ads (if applicable)

You may manage or disable cookies through your browser settings at any time, though doing so may impact site usability.

4. Data Sharing and Third Parties

We do not sell, rent, or trade your data to third parties. However, we may share information with:

• Trusted service providers such as hosting partners, email platforms, analytics tools, or CRM software providers, only to the extent necessary to deliver our services
• Government or legal authorities, where required by law or to protect legal rights
• Business successors in case of mergers, acquisitions, or restructuring
• All partners are contractually obligated to keep your information secure and confidential.

5. Data Security Measures

We employ advanced security protocols and practices to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These include:

• SSL encryption
• Firewalls and intrusion detection
• Role-based access controls
• Data backups and storage encryption

Despite our efforts, no online transmission or storage method can be guaranteed 100% secure. We encourage users to take precautionary measures, such as using strong passwords and avoiding public networks when submitting sensitive data.

6. Your Data Rights

Depending on your location and applicable laws (such as GDPR or local data protection acts), you may have the following rights:

• Access: You have the right to request to see the personal information we have on file about you.
• Correction: Any information that is out-of-date or inaccurate may be updated or corrected by you.
• Consent Withdrawal: Where applicable, you may withdraw your consent to data processing at any time.
• Erasure or Restriction: You can ask us to delete your data or limit how it's used.
• Objection & Portability: You may object to how your data is processed or request a copy of it in a structured, portable format.

We are committed to addressing all legitimate data-related requests promptly. If you wish to exercise your privacy rights, please reach out to us at [Insert Email]. We strive to respond within 30 calendar days of receiving your request.

7. Data Retention Policy

We only keep personal data for as long as it takes to achieve the goal for which it was gathered or as long as the law requires. We promise the secure removal or anonymisation of data when it is no longer required.

8. Children's Privacy

Our services are intended for users who are at least eighteen years of age. We do not knowingly collect or store personal information from individuals under the age of 13.

If we discover that we have unintentionally gathered data from a child below this age, we will take prompt action to remove the information from our records and, where necessary, disable related access or accounts.

Parents or guardians who believe that their child's data may have been shared with us are encouraged to contact us immediately at info@mantraitsolutions.in

9. International Data Transfers

When transferring personal information across borders, we implement robust data protection measures to ensure your information is handled securely and in compliance with applicable international privacy laws. Ensure appropriate safeguards are in place for international data transfers.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, data handling practices, technology, or applicable legal requirements. Any modifications will be posted on this page with a revised effective date. We encourage you to review this policy regularly to stay informed about how we protect your data. Updates will be posted on this page with a revised "Effective Date."

Important Notes:

• Continued use of the website or services after changes are posted will signify your acceptance of those changes.
• To remain updated on how we collect, use, and protect your personal information, we encourage you to revisit this Privacy Policy periodically. Your continued awareness helps ensure informed engagement with our services.

11. Contact Us

For questions, concerns, or data-related requests, feel free to reach us at:

• info@mantraitsolutions.in
• +91 82899 59403

Mantra IT Solutions,
Vismaya Building., Infopark TBC
Kochi, Kerala